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Customer 

Shandong Shuanghuan Machinery Limited. is a reliable supplier of wide range of professional woodworking sawmills,Our company was established in1985,we specialize in research and development design,production,sales of sawmills and the relevant fittings since then.A veriety of high-quality sawmills can satifyall demands of customers from different regions of the world.Our sophisticated equipment,excellent products,over-valued services and wonderful reputation in the industry will give you nothing but the professional presentation and tremendous added valued.

Our Service

           SHUANGHUAN SERVICE COMMITMENT ABOUT PRE-SALES AND AFTER-SALES

 SHANDONG SHUANGHUAN MACHINERY LIMITED,was established in 1985.We have 29 years of history of providing high quality product and service.In order to make our customers satisfaction.We have perfect pre-sale & after-sales service system.

pre-sale service:

 1-Reply customer’s email or call customer back in 3 hours if missed any calls. 

 2-Design the best processes and programs according to customer’s usage and requirement.

 3-Answer customer’s questions patiently.

On purchase service :

 1-Commissioning the machines before shipment carefully.

 2-Train the customer’s technician,And provide operation video and matters needing attention

 3-Arrange customs declaration, sea shipping, insurance, etc.

After-sales service :

1-Out machines’ warranty period is 12 month, We will provided spare parts for free 

within 12 month,But will need customer bear the delivery cost.We charge cost price and delivery cost after the warranty period.

2-Provide the solution of the installation or use problem within 3 working hours.

3-Engineers able to install and train the operators overseas.

CERTIFICATION 

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