1.When we get your inquiry, we’ll recommend you the exact suitable machine for you.

2.We’ll reply to your email within 12 hours

3.We provide responsible and complete after-sales service. 

4.Technical support, we can offer video for debugging

3.By the way,We can purchase packging film for you, according to your needs and requirements.

About warranty:

1.one year warranty,within warranty period ,we will provide free parts for replacement,if any problem belongs to us (delivery cost paid by customer)

2.if there are any malfunction for the machine.we will try our best to solve the problem within 24 hours

3.We can provide installation and maintenance service at your place if you need.

1. Can your machine meet our needs well?

After receiving your inquiry, we will confirm your packing material, packing volume, bag size, packing speed and precision, and any other requirments, and then give you the proposal according to your specific requirments. Every machine is customized to meet your needs well. 

2. Are you factory or trading company?

We are the factory manufacture and sell various packing euipments. We have engaged in the packing production over 10 years. 

3. What's your payment way?

T/T by our bank account directly, or by alibaba trade assurance service, or by LC.

4. How can we make sure about the machine quality after we put the order?

Before delivery, we will send you the pictures and videos for you to check the quality, and also you can quality checking in our factory.

5. We are afraid you won't send us the machine after we send you the money?

Please note our above business license and certificate. And if you don't trust us, then we can use alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality. 

6. Why we should choose your company?

We are professtional in packing machines over 10 years, and we provide better after-sales service. You guarantee no risk for our deal.