1. During warranty, if there is some accessory going wrong, we will send you the new accessory at once, free of charge.
2. During warranty, if you send back the equipment for repair, we will be responsible for the repair, including the changes of accessories; both of them are free of charge. 
3. After warranty, we offer to repair the machine free of charge, but we require for the cost of the changed parts.
4. If the buyer has any questions from our technical department, we can supply on-line service 7*24 hours.
5. Deal with the man-made and exhausted part according to the situation.

Q1. Is it a reliable company?

YUWEILASER Technology Co., Ltd. is a professional manufacturer of laser beauty equipment in Beijing of China, and specializes in the R&D, production, process and sale of Q-switch Nd:Yag laser equipment, E light equipment, RF IPL equipment, ultra audible sound equipment, subsidiary-pressure equipment, PDT machines. We have satisfied a lot of domestic and overseas clients' needs.  

Q2: What about the delivery?

We can offer the door to door services by air or by sea, just depend on your actual request. Such as DHL, UPS, TNT, FEDEX… by air; and the sea transportations. 

Q3: What’s the delivery time?

3-7 days after received your payment.

Q4: What’s the package?

Strong and beautiful aluminum alloy case/carton case/wooden case.

Q5: Do you have any timely technology supports?

Yes. We have a professional technology supporting team and the technical documents for your timely services, also you can contact us by telephone, webcam, online chat (MSN, skype Whats App). If you have problems, please email us in time .You will get our solutions in 24 hours. 

Q6: What’s the payment method?

T/T, WESTERN UNION, MONEYGRAM

Q7: If the machines broken during the shipment, will you support us?

Generally our customers will purchase the insurance before shipment to avoid any lost from rough transportation. We will help you to solve the claims with the insurance companies to collect your money back in time.