Standard neutral packing1 PCS each box,10 boxes  with one carton box.  or as per required for rugged android handheld terminal 

Shipping  by DHL ,Fedex or TNT. 

1.Perfect ODM/OEM service.

OEM/ODM

1: Industrial Android Tablet PC;

2: IP65 7" TFT Touch Screen ;

3: RFID HF/UHF Reader;(Optional)

4:  QR Code Scanner; (Optional)

5: Fingerprint Reader 508DPI; (Optional)--Large /Small Fingerprint Module(Default is small fingerprint)

6: POS terminal 

2.12 month warranty.

Warranty and AMC

1 year (12 months upon receipt) with extended AMC on paid service basis, extended AMC will be payable, TBD, case by case by negotiation

Advance Replacement

2% extra of contractual quantity will be provided on FOC basis in local stock of each individual market. In the event of a hardware failure,smartpeakwill provide advance replacement service to Customer in accordance with Warranty, AMC or Support Service clauses to ensure Customers’ services, usability and availability. Local agent will collect faulty items and return to China via shipper for refurbishment, substitution, repairing and updating, etc. All after-sale services will be free of charge within warranty period and will be payable thereafter.

Return to Factory Repair

All claims filed for hardware units that fail (under warranty, not under a maintenance contract) will be repaired or replaced (with refurbished equipment) at the sole discretion of smartpeak. For those customers located outside P.R. China, it should be noted that smartpeak‘srepair center(s) are in China and additional time (shipment days) should be factored into the overall repair time for transit to and from China.

Dead on Arrival (DOA)

For hardware that is considered Dead On Arrival (DOA) within the first thirty (30) days from the shipment date of Product fromsmartpeakmanufacturing facilities, smartpeakwill provide an expedited replacement of the affected field replaceable unit (FRU). A new unit will be made available for shipment from a designated manufacturing facility within three (3) business days of acceptance.

Non-Contracted/Out of Warranty

Additional requirements for units that or not currently under a maintenance contract or no longer under warranty:smartpeakwill confirm the hardware failure and provide a quote to the customer for the repair or replacement of the hardware. The customer is required to provide a P.O. for the repair or replacement costs associated with the hardware failure. Once the P.O. is received, via fax or email,smartpeakwill process the case and send further instructions to the customer or shipment details.

3.Free SDK support.

Shanghai Smartpeak Technology Co., Ltd., a high-tech company, was joint invested by top investment institutions in domestic. Smartpeak owns powerful expert team in mobile smart terminal design and mobile application system research fields.
       Talents in the technology team covers from data communication, auto-identification, financial payment, cloud computing, industry expert, industrial design to HCI.which help lowering cost and enhancing management efficiency, by its excellent wireless communication, 1D/2D barcode scanning, RFID reading, infrared data collection and other auto-identification technology.
       MDM was developed by Smartpeak independently, providing full function operation platform with function extension, security control, assets management and software upgrading to clients’ terminals, making the terminals management much more efficient.
       Smartpeak not only provides excellent hardware and powerful terminal management system platform, but also technical team with rich experience. Terminal products of Smartpeak have been widely applied to logistics, finance, retailing, clothing, medical, meter reading and storage. Markets include vertical market, government and public utilities.
      

1.Q:Are you manufacturer?
A:Yes.Our company headquarters is located in SHANGHAI of China, factory in SHANGHAI
2.Q:Can you provide application software for the hardware?
A:We provide free SDK and User manual of all API to support your development or programming.
3.Q:What is the warranty?
A:The warranty time is 1 year without man-made damage.
3.Q:Does the device have the language default as English?
A:Of course, our device supports multi-language such as English,Spanish, Portuguese ,French, German,Polish,Japanese, Russian and so on.
4.Q:Can your device install the Android Apps that our customers provide?
A:No problem. Just send us your Apps which you need to get the liscense of the apps and then our Engineers can do that for you.

If you have any other question about our products,please don’t hesitate to contact us.We will be more than happy to serve you.