Shippment : small order will send by DHL/UPS/FEDEX/EMS , Our shipping agent has cooperated with us 6 years , price is the best and we will reduce the declare value for customers if they need , so it can save some tax .Big order we will send by air or sea , you can use your own shipping agent and also can use ours .


Quality inspection:
All the product has been strictly quality control and testing to ensure 100% perfect before ship out .Testing procedure: original testing, semi-finished product testing, 24 aging, tested by TF card one by one before packing. The different from other supplier service is that our product be tested video quality and voice by SD card.

Warranty:
Warranty is one year,if in one week , product has quality problem , please contact us and take photo to us ,
then we will change new one for you .After 3 days, if product have problem , 2 ways to solve the problem
1) apply the software to you to update
2) If software can’t solve the problem , send back to us please

FAQ
Q1: It doesn't work,what shall I do?
- Check if it has power.
- Check if you put TF card yet, or change the card.
- Change the resolution, frames per second.
- Insert the larger capacity memory card.
- Make sure the card has been installed correctly (during the installation process, you should hear a clicking sound).
- Delete unnecessary files from the memory card to release space.

Q2: It is not able to charge, what should I do?
- Try to change another USB cable or AC adapter.
- Try to reset.
- Take the card out and try again.
- Contact us for help.

Q3: How can I know the power is low?
- The red indicator flashes quickly, vibrator shakes four times then camera turns off automatically.
That means not enough power to work.

Q4: How can I know the card is full?
- The green indicator flashes quickly, vibrator shakes six times then camera turns off automatically.
That means the card is full.

Q5: The video and audio is out of step when play on PC,why?
- Copy the video files to computer,then try again.
- Check if your player is latest version, update or try to play videosby other players,such as VLC media player
and storm player

Q6: Video is not clear
- Ensure that the camera lens is clean.
- Wipe off the dust and dirt on the lens, and then shoot.

Q7: Equipment to work normally, but the key does not work
- Press the reset button to initialize the machine.

Feedback
1. Your early confirmation will be highly appreciated after receiving the items.

2. Since your feedback is very important to our business's development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It'll just take you 1 minute, but this 1 minute has the extremely vital significance to us.

3. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. Thank you for your understanding!

License & Certification(CE,ROHS,FCC,MSDS)
Factory has passed the SGS Verified
Our products are available with CE ROHS FCC Certs
Our battery is available with MSDS, UN38.3 and EN62133.