Excellent After-sale Services:

1.One year warranty

You can discuss operation and maintenance with our technician online support service by Skype, MSN etc. Remote control will be provided upon request.

2. Free exchange of new components

Our quality is guaranteed 100%, the spare parts can be replaced within one year free of charge includes the airfreight by express, except for the print head and some consumable parts.

3. Free online consultation

The technician will keep online. No matter what kind of technical questions that you may have, you would get a satisfactory answer from our professional technician easily.

4. Free onsite installation and training

If you are able to help us with getting the visa and also would like to bear the costs involved like flight tickets, food, etc, we can send our technician to your office, and to give you a free installation and training for as long as you know how to operate it

1. What materials can print on ?

POP board, KT board, Acrylic, organic glass etc. The UV printing reduce much work and trouble like lamination, fading, blistering, and save much working hours. Rigid signs board, hard carton or corrugated paper box, special market(like customize and decoration market): glasses, ceramic tiles, wood, even furniture.

2. production capacity / printing speed

Single head uv printer is 60 sec. For A4 size, dual heads uv printer is 30 sec. For A4 size

3. How to move the machines

UV printers belong to precise instrument, when you move them, please turn off all power, remove the cartridges and waste cartridge, keep other parts on the printer, and handle with care, keep shaking and heavy goods away from the printer.

4. How to make 3D embossed texture.

Can through two ways to reach 3D feeling: One is change media, by engrave to reach embossed feeling, then print by WER printers, second is through WER 3D printing technology, to accumulate UV ink to reach 3D effect. The 3D range will be bigger when use first ways; the second way have the height limit, and this way can re-print to reach more 3D effect, e.g. Mountain, use the second way can reach more Layering.

5. How to do when the status of the printhead is not good ?

5.1. Trun off power, move the printhead to the initial position, check if the printhead and cap top is in the same line

5.2. Do one time cleaning action, and print the test status.

5.3. If above operation still can’t solve this problem, then disassembly the printhead, cleaning the printhead manually or use cleaning machine to clean the printhead

5.4 If the status keep the same after above all operations, then check other parts or change a new printhead to test.

6. How to maintain the printer if couple of days no using the printer

If the printer won’t use more than 3 days, you must cleaning out all ink in the printhead, otherwise, the ink will be dry because the solvent volatilization, even cause irreversible damage for the nozzles of the printhead. Below is the solving methods:

6.1. Turn off the power of the printer

6.2. Move the printhead to the cleaning position, put a corrosion resistant container below the printhead for filling the waste cleaning solution

6.3. Unplug the printhead from the ink damper, then using the special cleaning solution to cleaning the printhead by glass syringe, and do this some times, at last do not suction out all cleaning solution from the printhead, put enough cleaning solution in the inner of the pritnhead, because the printhead can keep the nozzles moisture.

6.4. Please put the printhead into the clean container and seal it.