About

Pre-Sale Service

1. Try to understand customers’ requirement details ( What is the production application? How much construction around ?)

2. Give our professional recommendations to customers ( We will choose several suitable items for customers according to their personalities and needs. )

3. Help customers to solve problems ( Any questions or things you don not understand well about wpc products or service, please leave us messages via our website or e-mail, COOWIN professional service group will contact and help you at the first time.)

On-Sale Service

1. COOWIN sale service group is responsible for connecting between customers and our own factory. Meanwhile we will monitor the process of order, inspect the product at any time, check every parameter, insure the quality of product. )

2. We will contact the customer regularly and report the processing for customer ( COOWIN sale service group has specially-assigned person in charge of every process, record the processing by photos, and update regularly, let the customer know the detailed situation, guarantee the product can be delivered on time.)

After-Sale Service

1. COOWIN after sale service group will teach the customers installation details and maintenance methods about wpc. Always give supports for our customers in the later daily use . If you have any question, please contact us via e-mail or telephone without hesitation, COOWIN after sale service group will solve your worries at the first time.