1. Ruicai Provide 20 months warranty for all customers.
2. During warranty, we provide free normal spare parts once machine has probem.
3. Ruicai will solve customer's machine problem within 24 hours from the time problem raised.
4. Ruicai has enough spare parts for machines.
5. When machine out of warranty, Ruicai still provide free technical support and spare parts charged to customers.
Ruicai Group found in 1995, we have 20 years of experience in the field of Printing and Finishing Equipment. Our products include paper cutting machine, creasing machine, perfect binding machine, roll laminator, creasing machine, post-press machines, graphic machines, office machines and so on. We can provide one-stop solution to our customers. In 2004, the products got CE proved and gradually came to Canada and European countries. In 2006, got ISO9000 proved. Now our products cover all mature and emerging markets. We have around 200 dealers all over the world.
We have an experienced R&D team, a hardworking production team, an excellent sales team and a perfect after sales team with high quality management system. We are keen on developing and innovating new products to meet different markets’ need. Every year, there are several new machines being put on market. We believe through our efforts, we and our partners from all over the world will have a fantastic cooperation and great future together!
Our faith is "Honesty based quality first and service oriented". Ruicai Expect a long term cooperation with all customers, not one time business.