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Product Accessories                                                                                                      

Other Set Top Box                                                                                                          

Packaging Details :

Gift box or Customer's pakcage

Shipping Details :

Samples :

Lead time: 3-5 working days.

Charge:The buyer pays the sample cost and freight.

Mass order Production :

Lead time: 15-25 working days after receipt of deposit.

Shipment Method :

By Aircargo:  Different Airline for your optional  with good price .

By Sea:  Different shipping company for your optional  with good price .

By Express :  DHL ,TNT, FedEx,UPS,EMS  etc.

You can choose your own shipping company 

Service and Advantage:

♦ Sales service time:24 hours for one day, 6 days for one week to supply completely service for you any time.

♦ Warranty time:12 months.

Delivery Service:

♦ Export standard , safety and environmental packing Quick lead time for mass production.

♦ Accept EXW, FOB, CIF and other price terms.

Payment Terms:

♦ T/T, Western Union, Paypal ,  L/C, Money Gram.

Technical Service:

♦ Professional Engineering supplies technical supporting.

♦ Support OEM, ODM project.

Quality service:

♦ 100% quality testing for every finished products before delivery;

♦ Professional Aging testing room for aging testing time over 8 hours.

♦ Professional function testing for every process.

♦ One years warranty service for all products.

1. What are my payment options?

For samples, it is 100% T/T in advance.

For mass production, it is 30% in advance and 70% balance.

Welcome to use West Union, T/T and Paypal.

2. How long will it take to ship my order?

As long as there is stock available, Dongzhou usually ship items within 3 working days for samples and within 2 weeks for formal order once receiving the confirmation of a new order. The order will not be confirmed until the payment reaches our bank account. If we are temporarily out of stock, we will do our best to inform you of the estimated lead time.

3. What does your warranty cover?

Dongzhou’s products are supported by a 1-year's limited warranty against manufacturing defects (material or workmanship). Missing/lost or worn-out parts are not covered under our warranty.

4. Who will pay the freight for repairing items?

Both parties will share half of the freight: the buyer will pay the freight of sending it back to us, while we will cover the cost of sending it back to the buyer, and we suggest sending it back with the next mass production items.

If you would like to know more about our company, please contact us ASAP. We will provide support to you at any time you need.