After sale service

♦. Guarantee for 2 years exluding comsumable parts. Extra fee is paid if out of date. Any damage to the machine caused by improper use will be charged.
♦. Lifetime maintenance free of charge.
♦. Free training course at our plant.
♦. We will provide the consumable parts at an agency price when you need replacement.
♦. Machine has been adjusted before delivery, operation disk was included. If there is also any questions, pls kindly tell me.

♦.Manuals and CD along with machine, After sale department with English speakers support customer 24 hours every day.

Packing Parts 

1.Our wooden case is after fumigation treatment.Needn’t timber inspection,saving shipping time.

2.All the spare parts of the machine were covered by some soft materials,mainly using pearl wool.Avoiding all damages that could happen in the delivery process.Then we’ll covered plastic wrap out it tightly,make sure intact of the covered soft materials,also avoiding Waterproof and rust proof.

3.The outmost is wooden case with fixed formwork.

4.The bottom of the wooden case has firm iron jack,convenient to Handling and transport.

FAQ 

1. How can I get the training after I order the machine?

*Machine manual and operation CD will be supplied with you for each machine

*We have processional engineer team to supply 24 hours service online

*Engineer available to service machine overseas

*Welcome come to our factory to get training in any time

2.I never use this kind of machine before, is it easy to learn?

User-friendly English manual and operation video will be sent together with the machine. If there is still any question, we can talk through phone or Skype.

Moreover, you could come to our factory to learn how to use it before shipment. Our technician will give you professional guidance.

3. How is the packing?

Water-proof plywood package with foam protection in each corner.

Solid Seaworthy Plywood Box Package with Steel Belt.

Save space as much as possible for container loading.

4. Are you a factory or trading company?

We are professional manufacturer of cnc router machines with export license.

5. How can I get some samples?

We can make samples as per your detailed requirements or own design. You can arrange a international express company upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your consignee account No.

6.How can I remit payment to you?

*Method 1. T/T

30% T/T as deposite before production,70% T/T after production and before shipment.

*Method 2.   Escrow of Alibaba

Third Party payment.(Need handling charges)

7. How could I know if this machine is suitable for me?

Before ordering, we will provide every details of the machine for your reference, or you could tell us your detailed requirements, our technician will recommend the most suitable machine for you. Furthermore, we can make a sample in advance for you to check if your drawing is provided.

Related hot sale laser cutting machine 

If you are interested in our this model, please do not hesitate to contact me 

whatsapp and phone number :+86-18615250502

skype and mail :Export001(@)