Q1. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, 
we can pack the goods in your branded boxes after getting your authorization letters.

Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages 
before you pay the balance.

Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF.

Q4. How about your delivery time?
A: Generally, it will take 30 to 35 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5. Can I order fewer pieces of an item than what's priced on the site?
A: Each product lists the minimum quantity required for custom printing. For some items we may be able tooffer less than the standard advertised minimum and to do so, please contact Customer Service for details.

Q6. Can I see a proof of my product printed with my artwork before production begins?
A: To see an actual sample of your artwork imprinted on the product is available with certain products. The price ranges from $50 to several hundred dollars, we can check out the printing effects for our customers, or customers can come to check and sign the printing sample, these are highly recommended.

Due to the time and cost involved with printing a sample directly on the product, we do NOT do this as a standard practice. Our goal is to get your product to you printed correctly, quickly, and economically. Our standard procedure is to email you a PDF (Adobe Portable Document Format) for your approval before we begin production. This works for most people, because it keeps costs down, can be done quickly, and allows them to see how their design will look in the printable area of the product.

Q7. Can I provide the artwork in a digital format?

A: Yes. The best formats for us to receive are EPS (Encapsulated PostScript) or AI (Adobe Illustrator) files in vector format. All fonts must be converted to curves, paths or outlines. High resolution TIFs may also be acceptable, but we don't recommend sending us any text as a TIF. Pixelated files such as TIF, BMP, JPG, GIF and PNG are usually not appropriate for print jobs that require printing in spot colors because they can't separate properly for printing. 

Q8. What if I can only provide a JPG or GIF?
You can email us the file and we can check it out for you. If it's not usable, we can often give an estimate on what it would take to recreate the artwork in a suitable program such as Adobe Illustrator.

Q9. Can I email you the artwork?
Yes. Please don't email files larger than 10 megabytes. If your files are larger than 10 megabytes, you can upload them via our FTP. Please name your files appropriately so they can be easily identified and inform your Account Manager of the file names.

Q10. Do you test all your goods before delivery?
Yes, we have 100% test before delivery