Warranty  

   1.One year quality guaranty, the machine with main parts(excluding the consumables)

   2.With lifetime maintenance

   3.Free training course at our company

After-sale Service

    a) Technical support online service provided

    b) Technical files service provided.

    c) On-site training service provided.

    d) Spare parts replacement and repair service provided.

Q1.How do you get the best price ?

 1)Please tell me what is material that you want to cut or engrave

 2)what is the MAX size of carved material 

    Then I will recommand the most suitable model and the best price for you.

Q2.How to Operate?

1) it’s really easy to operate.

2). Video will be sent to you. After you watch videos you can install this kind of machine by yourself.

3). Software! We use CorelDraw 9 or 12 to draw pattern, if you know how to use one of them, it would be great! If you did not know! Welcome to our class, we will show you how to draw it!

4). Hardware! Our machine is steady! It will work after 3 steps:

a. Install laser tube

b. Install water chiller

c. Power on

After trying one or two times, we are sure that you will agree with us, it is a piece of cake!

Q3.How Do I Know That I Have All The Goods I Ordered Before The Shipment?

Pictures will be sent to our clients for confirmation before the shipment.

Q4.How can I get Machine's spare parts?

There are two methods. Spare Parts ordered together with the machine, this is the safest way to transport. The other way is you can inform us when you need to replace the consumables,we will send them to you within 24 working hours.

Q5.What files is the software compatible with?
JPEG,DWG, BMP, PLT, DST, DXF,CDR,AI, etc

Q6.Your machine size is not suitable for my material size,any suggestion?

We are keen on customizing and tuning products to satisfy our clients and fitfor the competitive markets.We have different Spindle power type,different cooling system,control system.please contact us freely,We will make the suitable and specifical machine for you.

 Q7.In case of failure during processing,What to do ?

1)Call us----our enginners are online for 24-hours,and ready to serve you. 

2)Replacement of damaged parts for free---For more information,please read the warranty card.

3)The CD and operation manual----It show the most common failure in working processing and how to solve this problems.

Q8.Does your machine program run from a laptop or Desktop PC?

Both ok, as long as your operating system is windows 2000, windows 7 or XP or vista, etc.

  Jinan Jingchuang CNC equipment CO.,LTD is a manufacturer of advertising engraving machine , stone engraving machine , woodworking engraving machine, CNC plasma cutting machine, laser engraving machine computer cutting plotter laser seal engraving machine , automatic banner machine etc, with well-equipped testing facilities and strong technical force. With a wide range, good quality, reasonable prices and stylish designs, our products are extensively used in  furniture industry, decoration industry and other industries.

Please feel free to contact us,we will reply within 24h!

We need to know:

1. How much the power do you need
2. What materials do you need to process
3. The size and thickness of the material