About the samples fee:

1. Q: How can I get the free samples?

A: Once you be our regular customer, all your developing samples will be free. And our existing sample can free for you, but need you pay freight cost.  

2. Q: What is the samples time?

A: It is 3-5 days according to the different samples. If you want the samples urgently, the prototype can be done within  one days.  

3. Q: If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee? A: No, once we promise you that we can do it, you will not pay any fees any more.

4. Q: How about the sample freight?

A: If you have an international express account, you can choose freight collect, If not, you can pay the freight together with the sample fee. 

5. Q: If I don’t like the sample when I receive it, can you modify it for me?

A: Yes, until you say “yes, it is ok”.

About the price:

1. Q: Do you have a competitive price?

A: Of course, we have. Have a try, you will know it. 

2. Q: How can I get the discount?

A: The discount is up to your order quantity. We will offer you different discount base on your different quanity. Your repeat order can help you get a bigger discount. Delivery time, material and craft will influence the price.  

About the quality:

1. Q: How do you control the quality?

A: Our QC department will control the quality on line for you, we will sent you inspection report before shipment, for you check it. It is also welcomed that your QC come and inspect the quality.

2. Q: How can I do if I receive the bad quality goods?

A: Tell us how many pcs bad goods, sending us the photos, we will response for it immediately, and deal them properly with you.

About the delivery Time:

1. Usually, it is 30 days according to your quantity.

2. Your urgent order is acceptable, 15-20 days is ok.

Bob

Taian Hengtong Plastics Co.,LTD

Website:  

http://www.tahengtong.en.china.cn/

Address:No.19,Chuang ye street,Taian Shandong Province, China

Tel:0086-538-6138969  6130999

Fax:0086-538-6130456 

Zip Code:271000