FEDEX/DHL/UPS/TNT for samples, door to door;

 By air or by sea for batch goods for FCL, airport/port receiving;

 Customers specifying freight forwarders for negotiable shipping methods.

 Delivery time: 3~7 days for samples, 5~25days for batch goods

*Q:Can I get samples from you?           
 A:We are honored to offer you samples for quality check.
 
*Q:What parts are manufactured by you?             
A:80% of frame parts are manufactured by us. Engine parts are from China top 10 famous engine suppliers.
 
*Q:What's the leading time? (How long do you need to prepare my goods?)
A:10 days for sample orders. 30 days for mass production orders (based on different quantities)
 
*Q:How long do I need to wait before my goods arrive?      
A:3-5 days for international express. 5-7 days for air transportation, 20-40 days for sea transportation.
 
*Q:Can you put my brand name (logo) on these products?   
A: Yes, or container order. Sticker order qty over 100pcs.
 
*Q:What payment method do you accept?            
A:T/T, L/C, Western Union, Money Gram, Escrow, etc.
 
*Q:What certificates do you have?          
A:Since Europe and America are our main markets, all of our products are with EEC /EPA certificate. For some models, the certificates are already available. For other models, we will need your assistance to apply the certificates.
 
*Q:What is your product quality?              
A:Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality. XTM always care what you care!!
 
*Q:What is your warranty?                
A:Our warranty is 12month after delivery. XTM pay high attention to after sale service!! For those out of  warranty, we have adequate parts. Electrical and easy wear parts are not included in warranty range.
 
*Q:How are parts availability?            
A:We keep stock of spare parts and make sure all parts available whenever you need.