Q1. Can I have a sample order for emergency exit sign?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 20~25 days, mass production time needs 1-2 weeks for order quantity more than 10000 sets.

Q3. Do you have any MOQ limit for led light order?

A: Yes, MOQ is 1000 sets.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by  sea. It usually takes 1 month to arrive.

Q5. How to proceed an order for emergency exit sign?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less 
than 0.2%. All of our products are aging.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For 
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.