(1) Pre-sale services:

     Act as a good adviser and assistant of clients enable them to get rich and generous return on their investments.

    1> Help select effective protable model.

    2> Design and manufacture products according to client's special requirement.

    3>Train technical personnel for clients.

(2)Services during the sale:

     1> Install sample product,Pre - check and accept products ahead of delivery.

     2> Help clients to draft solving plans.

(3)After - sale services

     Provide considerate service to minimize clients' worries.

    1> Assist clients to prepare for the first construction scheme

    2> Take initiative action to eliminate all troubles rapidly when it happen

    3>Provide install instruction for products.Even still have trouble for installation,will keep in touch and discuss untill solving the problems

(4)Most important service

    If you are in Guangdong province, I can pick you up to visit our factory. Warm welcome to visit us in anytime! 

Could you please find the following questions and answers? Most of them frequently appear when communicating with our dear customers.These should benefit and help you.

Q1.What is the Trade Term?

A1:Ex-work factory , FOB Guangzhou, FOB shenzhen, CIF

Q2. How long is the guarantee (period)?

A2:Three years quality warranty . 

Q3.How many colors for selection ? 

A3:More than 30 colors. We will provide you the color card , pls choose your favorite from it.

Q4.How long is our Production leading time?

A4:within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October).

Q5.What is the Payment term?

Q5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready . 

Q6.What is the packing details?

A6:Knock down Packing with the carton boxes ,and inside with the pear cotton for protection. Glass parts are packed with wooden frame outsides to protect the items.

Q7. What support you will have to assemble this furniture?

A7: Inside each packing of the office furniture products ,we have put the exactly instruction book ,you can assemble the office furniture very easy .

Q8.What kind of documents we will provide to you?

A9:B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.

Q9. During shipping, if there is a damage to products, how do you get replacement?

A10: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.

Q10. If there are any missing parts in our shipment, how long it takes for you to send?

A11: If there is some small missing components,we will DHL  to you ASAP within one week.

  Company information

     HENG XING OFFICE FURNITURE LIMITED with a convenient location of showroom in the world famous Lecong-International Furniture Cities and factory beside travel scenic Xiqiao Mountains for transportation and communicate, is a medium size manufactory which integrates professional designing ,manufacturing and selling.

   Our main products territories contain office table , swivel chair, partition/screen, office sofa,reception counter , meeting table,visitor chair , student desk/chair,auditorium chair ,public chair and various kinds of office series furniture of complate project.

     With the principle of ' quality first , customer utmost , credit oriented,service based , value glorious' . we positively advocate national furniture culture , also integrate the international furniture trends ,and constantly use endless creativity with the combination of Chinese and Western art culture in designing and manufacturing many elegantly-shaped and trend-leading new products,adding ending endless joy to today 's high efficiency office life.

     Hereby , the staff of our company is honestly willing to keep excellent cooperation and to walk successfully for future resplendency together with friends all over the world.