You know it has time differece all over the worlds.But we still like to do 24h service for every clients.you can call usanytime.

For the return policy.Because mostly items are  we dont accept return.but.if the logo or items are not correct made by us.we accept return.

If unlucky,the items are damaged.please take pictures for us.and call your local courier to make a record.we will try our best to help you do the Reparation.

Established in 2008. Vuidding Art & Gift Factory is a professional manufacturer and exporter that is concerned with the design, development and production of Crystal Gifts,Acrylic Crafts. We are located in Yiwu City,Zhejiang Province which is one the biggest Commodity Market in the World, with convenient transportation access. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. Especially USA,Canada,UK,Janpan,Australia,Germany etc.
We have over 30 employees,Our well-equipped facilities and excellent quality control throughout all stages of production enables us to guarantee total customer satisfaction. As a result of our high quality products and outstanding customer service, we have gained a global sales network.
If you are interested in any of our products or would like to discuss a custom order, please feel free to contact us. We have 24h on line Service to work with you, looking forward to forming successful business relationships with you in the near future.
You will not regret the choice Of Vuidding.

1.How to make your customized design products?

Please send us the pictures first.and tell us the size you need include logo,text or words.

2. How to get the item price? 
You see in our website.Mostly items are customzied by our customers.and it can be customzied different size.different logo.different colors.different we cant quote you at once,

Please tell us the detail informations below:

1) You had better have drawings, samples,product photos or send us the item Number.
2) quantity and expected time for delivery. 
3) if you need sandblasting and inner sculpture, please inform us at the same time.
4) your detailed contact method. 
Notes: generally speaking, our prices include the tax for common gift boxes if there are no such requirements, please inform us beforehand.

3. What is the minimum order quantity you want? 
We are manufactory of glass and we'd like accept small order. But our lowest price is based on your order quantity.

4. What is your principle for the samples? 
If your sample has custom logo.It need collect sample fee.Bcoz we should set-up the logo.

If you take our stock sample and willing to pay the shipping cost.Mostly it is free.

5. how long will it last before delivery? 
As usual, one week is enough after your order to deliver your goods. But for some gifts with small quantity and less complicated crafts, we can deliver earlier before the deadline. If customers need urgent orders, we can negotiate the time for delivery but you have to pay some extra expenses. 

6. What is the common means of shipping normally? 
Normally, we send samples by express.

If total weight is less than 100kg, we suggest that choose express.

If total weight is 100kg to 200kg, we suggest that choose air shipping.

If total weight is over 200kg, we suggest that choose sea shipping.

But if your time is urgent, we could discuss together, choose the best.

7. Which payment can be acceptable? and how to do it?

We could accept the payment by L/C, T/T, Western Union and Paypal. For the sample fee, customer should pay in full. For the mass order, customer should pay 40% deposit at least, the balance should be paid before shipping goods.