Package and delivery:

1. All the products will delivery to you in 1-2 workdays after confirm the payment.

2. We will use appropriate materials for a reasonable, secure packing of your goods. If goods are damaged during the transport, please inform our service department within 3 days after goods are received.

Shipping:

1. All the goods delivery by FedEx or DHL express from Guangzhou. And we will declare the low value on the shipping invoice to reduce your custom tax.

2. If you have your own forwarder in China, we can offer Free Delivery for you in Guangzhou City!

3. There are no shipments on weekend and public holidays.

4. Delivery time to your country.

Payment:

1.We accept Alipay here, all the major Credit Card, Master Card, Western Union, Money Gram, Moneybooker, Bank Transfer is accepted through secure payment processor by ESCROW.

2. Payment through ESCROW, Money is deposited securely to Alipay, only released to us after confirm delivery.

3. Please complete the full payment including Final price with bank service fee and postage. Transaction with insufficient payment will not be handled.

General Products Return Requirements:

1.Please contact with us in 5days after you receive the goods if you find any quality problems. Return or exchange is acceptable for the problems products.

2.Please confirm that you have bought the right products when make purchasing. If you make mistakes when purchasing, then we will charge you 15% return poundage (Special products are non-refund or exchange).

3.If the undeserved damage is caused due to personal reasons, we don't accept return or exchange. Any unreasonable return is not acceptable after receive the goods.

4.Please give us “praise” after receive the goods, any problem contact us in the first time. We’ll try our best to help you. The “assessment” or “bad review” will not do any help for solvent the problem.

Print Head Return Requirements:

All our print heads are high-precision commodity and brand new, any improper operation or substandard supporting products will damage the print heads. So after receiving the goods, please first confirm print head model and specifications, any problem, please contact with our sales staff as soon as possible. Any problem after the print heads are installed and used will be non-refundable

1. Does it original? Is it solvent or water base?

 Yes is original from Japan, is solvent printhead

2.Do you have in stock? If I order today, when can dispatch?

Yes have in stock, and send within 24hours. 

3.Does it suitable of my printer?

Please check above information "Applicable printer", or send me your printhead/printer picture to me.

4.Do you have skype account or whatsapp?

Yes, my skype is tuocaiprinter, whatsapp is 0014789958646