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Q.What File Formats do you accept?

A. We will be happy to accept all industry-standard graphic file formats, including Adobe In Design, QuarkXPress, Adobe Illustrator, Adobe Photoshop, Microsoft Publisher, PDF, TIFF, EPS, and JPG. We regularly work with other file formats as well, so don't hesitate to contact us if you don't see your preferred file format listed here.

Q. What files do I need to send you for printing my document?

A. That depends on the type of document you're sending. If you're providing a print-ready PDF, that PDF is the only file you'll need to send. However, if your document was created elsewhere (in a page layout program, for example), you will need to include the page layout document, fonts, and any image files used in your design, as well.

Q. What is a PDF file?

A. Documents in Adobe's Portable Document Format (PDF) preserve the exact look and content of the originals, complete with fonts and graphics, and can be printed, distributed by e-mail, and shared and stored on network systems (including the Internet) for others to use and view. When properly created, PDF files have proven to be an excellent method for generating quality printing.

Q. Why do I need to include separate files for the images in my document?

A. Page-layout programs do not actually save the images you insert as part of the document. Instead, they point to the image files on your computer. If you send us only the document file you created in the page-layout software, we may be unable to print the images it references. To get around that, make sure you save the entire package. Most page-layout programs will have that as a File option. If yours doesn't, please remember to send us the actual art files that your project uses in addition to the document file.

Q. Why do I need to include the fonts with my project file? Don't you already have them?

A. While it's true that we have a large font collection in-house and probably have fonts of the same name as those in your project, fonts from different manufacturers may not have the same characteristics even if they share the same name. These inconsistencies can produce unexpected output. The only way to guarantee correct output is for us to use the same fonts as you did, so please include your fonts.

Q. What file format should I use to save the images for my document?

A. There are many graphic file formats available, and each format was developed for a specific use. The file formats developed for use in the printing industry are the Tagged Image File Format (TIFF) and Encapsulated PostScript (EPS). Graphics in other formats will need to be converted to TIFF or EPS.

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