1.Before-Sale:we will try to know your requests about what work you will do and help you choose the most suitable

machine specification & give you the best solution.

2.During Production: we will send photos of machines during production. so customers can know more details about 

the procession of making their machines and give them suggestions.

4.After Shipping: we will give you the tracking information of the sea vessel so customers can know when it will arrive

at your port and make enough preparation.

6.About Training: there are some manual and video about how to install & use machine , if you have any questions 

you can contact me any time, then i arrange our professional technicians to help you by video, pictures,call or email.

7. About Warranty: 24 months for the whole machine.Within 24 months under normal use and maintenance, if something

is wrong with the machine, you will get spare part for free.

8. Service In Life-Time: No matter how many years passed, you always can contact me, we can give you any technical

support in the future life-time.

Jinan Precision Machinery  is high-tech company which is specialized in Research and develop

various cutting and engraving machinery. We learn from foreign advanced technology, adopt

imported high quality spare parts to guarantee machine quality. Our products have approved

CE FDA certificates .

Main product: CO2 laser machine, Fiber laser machine, CNC router, Plasma cutting machine.

Q. Can the machine engraving and cutting?
A. Yes, even on the same Job, you can do setting with different colour in the software and also 

can making holes.

Q. is the machine must work with computer?
A. Must connect with computer with USB cable when you change the settings of machine.

 for the design files, 

you can transfer the file with USB memory stick to the machine, Or can download it to the

machine directly with USB cable from computer.

Q. Can the machine be split so it can fit into my doors?
A. no, it can't.But when your order,you can tell us your door width,We will custom make 

the machine according to your condition.

Q. How long the laser tube is working well?
A. It is about 10000 hours,but it is also depend on your work and maintain.

Q. Is spare parts available ?
A. we can provide all of spare parts of any model we listing.

Q. I have heard the mirrors need cleaning?
A. Yes they do but not after every job, once a week is normally enough

Q. How about the after sell service?
A. 2 years for the whole machine  Free tech support for the whole life of the machine, 

and 24 hours telephone support. Camera of MSN support by MSN or skype online 

when you need. 

contact: