FAQ

 
1. Are you a manufacturer of  street led light
Yes, we are led light manufacturer and we have our own factory which is located in Shenzhen, Guangdong.

2.Can I do our design?

We welcome you provide us picture or design or idea to build a new lamp.

3. Can I do our packing ?

Yes, you can have your logo on the package, but there will be a limitation of quantity of packing box , normally 300 boxes above.

4. Can I brand our logo on the model?

Yes, for small order, we can make a lable of your logo, stick it on the lamp, for mass order, we can laser or print your logo on the lamp.

3. What' information should I let you know if I want to get a full quotation? 

(1) your pole size  (2)In voltage  (3)Quantity    (4)Payment term  (5) shipping way

4.How fast can I get feed back from you ? 

Normally we will reply you In 12 hours by email .if you are very urgent, you can contact us by skype, whatsapp, wechat, we will reply you in immediately.

5. How long can I get the lamps after I place order ?

For regular sample,3-5 days, for mass order,about 7 days based on the quantity.

6.How do you delivery my order?

We can delivery it by DHL,FEDEX,UPS,EMS,by air ,by sea. We can discusses after you confirm the quantity, check which way is the most suitable for you.

7. How do you guarantee the quality, what can I do if happen quality problem?

Except for the material are from famous brand supplier, finishing lamps are ageing about 24 hours.and for a brand new developing model, we test more than a week, some model even a month before we sell .

If there is quality problem happen. you can take pictures,video of the lamp,which can tell the problem,email us,after we confirm it, we will send you new one for free ,or money refund.