1. Sample

2. Order

3. Production Flow

4. Finish Order

Customized Products

Factory

Audits & Honor

Clients

FAQ:

About the samples fee

1. Why do you charge samples fee?

We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say “ok, it is perfect”.

2. How much is the samples fee?
The account is up to your samples, usually it is 100 USD, but if there are many embroideries or printings, and it is complex, the sample fee will be higher.

3. Is the sample fee refunded when the order is placed?
Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

4. How can get the free samples?
When your value of trade reaches 50,000 USD, you will be our VIP customer. And all your samples will be free, meantime the samples time will be much shorter than normal.

5. What is the samples time?
It is 3-7 days according to the different samples. If you want the samples urgently, it can be done within two days.

6. If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
No, once we promise you that we can do it, you will not pay any fees any more.

7. How about the sample freight?
If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.

8. If I don’t like the sample when I receive it, can you modify it for you?
Yes, until you say “yes, it is ok”.

About the price

1. Do you have a competitive price?
Of course, we have. Have a try, you will know it.


2. How can I get the discount?
The discount is up to your order quantity. Small order will have higher price.
Your rolling order can help you get a bigger discount.
Delivery time, material and Graft will influence the price.


About the quality

1. How do you control the quality?
Our factory has ten years experiences in plush toys manufacture. And all our workers are 10-20 years experiences in plush toys.
We check the finish toys one by one, make sure the quality is good.

2. How can I do if I receive the bad quality goods?
Tell us how many pcs bad goods, sending us the photos, we will refund 2-10 times cost or remake the goods for you.


About the MOQ

1. What is your MOQ?
To our old customers, there is no MOQ. 10 PCS, 50 PCS, 100 PCS… IS OK.
If you are a professional purchaser or specialize in plush toys, we can do very small quantity for you. 500 pcs or 1000 pcs. We hope there will be a bigger one after that. Then there will not be MOQ to you.
We don’t supply resale service, if you really want to get a toy from us, please contact our sales, they can help you.


About the delivery Time

1. Usually, it is 30-45 days according to your quantity.
2. Your urgent order is acceptable, 10-30 days is ok. But you may pay more money.

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