After-sale Service

LTMA always treat after-sale service more important than sale. Nowadays more than 10 agents around the world can supply LTMA professional after-sale service.

All the product of LTMA supplied with one year or 2000 working hours (which occurs first) period quality warranty.

1.What's the Certificate do you have?

LTMA workshop meet with the ISO9001:2008 Quality System. All of our products with CE certificate.  Some of our products meets the EPA requirements.  LTMA never recruit Underage labor.

2. Can you customize and design as the clients' requirement?

LTMA will try its best to meet all kinds of clients' special requirements. However, All the customizing and refit should be implemented safely and scientifically.

The colors can be painted as client's need.

3.How long is the warranty of your products?

Normally 1 year or 2000 working hours whichever occurs first. Details to see the LTMA warranty policy for each model.

4. Can you produce the products labeled with the client's brand?

With the authorization of the brand, we can OEM for our clients.

5. What's the payment terms do you accept?

Normally 30% T/T in advance as deposit, blance paid before shipment.

100% L/C at sight issued by world famous bank with good faith is also available.

6.Delivery time:

Standard configuration products are always in stock. The production period of Customizing products is from 7 days to 90 days.

7, How can you ensure the quality of the products ?

Don’t worry,we joined the trade assurance. If the products have quality problem when you received the goods, Alibaba can return you full payments.