Where is my Item?
Most orders are processed within 24-48 hours. At time of shipment an automated email will be sent to you with tracking information. We recommend checking your spam folder for any missed communication. 

My Tracking number does not work?
Depending on the service method used for delivery tracking information may not be immediately available. We use FedEx and USPS. Please attempt to track your parcel with both services. 

Do you leave feedback?
We leave positive once the item is paid for. 

Do you refund the shipping costs?
We do not. These funds have been disbursed to the shipping company. 

My item had free shipping but I did not receive a full refund?
In that case, we refund your purchase price less the actual shipping cost we incurred. 

In what condition must the item be returned?
Any item returned to us must be in original, new condition. 

What should I do if my item has damage or breaks when I use it?
Products with manufacturer warranties must be submitted directly to the manufacturer. If an item is received damaged or defective due to quality we will replace or refund, at our discretion, within 3 days of receipt of the item

Warranty:
All products sold by our factory warranty for half a year,

We will re-make the products if you receive the broken products.

We have our after-service team to solve the problems or questions you might have, we will reply you in 24 hours, and no more than 3 days if big deal.

Contact us:

Tel: 86-579-87375391

 Company  information

Established in 2006, Yongkang Tongmao Commodity Factory specializes in the production of health and beauty products. We enjoy a high reputation in this field owing to many years' experience in this line. 

Adhering to the principle of providing perfect services for our customers, we conduct standardized quality control systems in the whole process, from material purchase, production, test, technology development, sale, stock to transportation. 

If you are interested in any of our products, please contact us for more detailed information. We are looking forward to forming business relationships with clients from at home and abroad in the near future.