We Pack our Machines with Standard export wooden case and ship from Shanghai/Ningbo/Guangzhou to destination port.

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1. How about your quality?

(1)We have been specialized in chocolate machines for more than 46 years (1969-2015). 

(2).We have strict quality inspectiondepartment to inspect 12 hours’ working status of all the machines beforedelivery so as to make sure the quality.

2.How about your after-sale service and warranty period?

(1)We provide one-stop installation (all fees including visa , Transportation, accomdation will be afforded by buyer , an USD 50/day installation fee should also be paid .

(2) Warranty period: 12 months after delivery.

(3) We will provide the replacement parts for free due to quality problems underproper operation within warranty period.

(4) Afterwarranty period, we’ll charge the replacement parts at cost price.

(5) We provide lifetime technical support for all the machines.

3. Where are your main markets?

After 46 years’ development, our chocolate machines have been sold to over 60 countries worldwide , such as U.S.A, Turkey, Russia,Ukraine, Uzbekistan, India, Spain, Peru, Egypt, Poland, Indonesia,Thailand, Bangladesh, Estonia, Armenia, Belgium, Aman,  Saudiarabia, Croatia, Yugoslavia, Japan, Britain, Brazil etc.

Gusu Food Processing Machinery Suzhou Co.,Ltd., formerly known as Gusu General Works of Food Processing Machinery Suzhou, founded in 1969, is also the first enterprise making complete sets of chocolate machinery in China and honored in this industry as “the Mother of Chocolate in China”.

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Over 45 years, Gusu insists on a corporate philosophy of people-oriented, be loyal to customers and credit management, we aim at the first class equipments and technologies worldwide in the industry, we connected with the food industry, scientific and technological enterprises and universities to make continuous improvements, innovations and development of the products in order to provide better service to customers. Products are sold all over China and more than 80 countries and regions.

Gusu expanded and moved to the new factory in 2014, “Suzhou Food Engineering Research Center” was founded in our new factory.

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The purpose of Gusu is daring to scale the heights and striving for industry pioneer, we will continuously work on scientific research and innovations, provide customers with better and better service. We warmly welcome customers worldwide to Gusu to conduct and consult.

Gusu Machinery has got ISO9001:2008 in 2014, more than 10 products got CE certificate till 2015

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We Attend many Exhibitions every year home and abroad.

In 2015

AAHAR                                                     in India         March

Bakery China 2015                                  in China       May

FISPAL                                                     in Brazil       June

GUL FOOD MANUFACTUING                 in Dubai       October

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1 How to Order

1. Customer send us an inquiry.

2. Confirmmachine type, order quantity, price, lead time, payment term etc.

3.Our sales send the Proforma Invoice with company seal.

4. Customer make the payment for deposit and send us Bank receipt.

5. Inform the clients that we have got the payment,and will arrange the production according to yourrequest, inform the estimated time

6. Production products photos will send to you for approval.

7. Clients make payment for balance and Ship the goods .

8. Order is finished when you receive the goods and satisfy with them .

9. Feedback to us about Quality , Service, Market Feedback & Suggestion.And we can do better

2 About after-sell service

Usually machine guarantee time is about 1 year . Within guarantee time . Machine breaking caused bymachine itself design defect , we are responsible for it .we can provided free charge breaking part .If machine breaking caused by humane factor , user need take responsibility for it , we will providedtechnical support .

3 About goods shipping

We have long time working shipping forwarder. We can do our best to send machine to your port safe and quickly.

4 About our online Service

24 hours online to solve any problem .

Your email will be reply within 12 hours .

Your satisfy is our pursuit .sincerely hope our cooperation

Sincere thanks for scanning our products, and your satisfaction will be our greatest pleasure.

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