1. How should i pay for my order ? what is the procession of this purchase ?

we accept TT by bank. you can do 30% prepayment at first, then we will start to make production.

when the machine is ready , we will take pictures to you, and then you can do the ballance.

after we got your payment. i will send the machine to you.

2. How about your service after sales ? can your engineer speak fluent english ?

we offer the service from you got the machine, including how to install the machine,

how to use machine. how to let machine work. and so on. usually we will teach you how to do by email or by skype our engineer has many years of experience for cnc machine service . he can speak very good english ,

so he can slove the problem in short time.

3.Are you a factory or trading company?

We are the manufacturer . as only the machine made by ourself ,quality can be trusted, and most important thing is we can do better service after sales. we know how to fix the problem in each parts easliy. so welcome to visit our factory

4. How long is the delivery time?

For standard machines, it would be 7-10 days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.

5. How about the documents after shipment?

Aftershipment,will send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by client.

Warranty & After-sale service

1. Cost-free training in our factory

2. One year guarantee for the spare parts of machine

3. Favorable price for spare parts and accessories in the future

4. For the CNC Milling Machine, when have sent it out, we can send one technician to customer’s place to assemble the machine and debug the machine if you need, but the necessary cost should be beared by 

customer. Machine price don’t includes such additional cost.

5. Should you meet some questions in the process of using our machine, you can find us at any moment on 

the internet, or by the phone(like the call, skype, wechat, whatsapp etc). Our service person will teach you tosolve the problem timely.

Contact

1. All inquiries will be replied within 24 hours, So please feel free to send us your 

inquiry.

2. when our trade manager is off line, please feel free to leave a message, and tell us the 

products with model you are interested in, and your E-mail address, we will reply to you within 

24 hours.

• All the machines will adopt vacuum export wooden case to pack, the machine is ourBaby, we will consider its safety and non-damage fully.

• For CNC Milling Machine, we will send by the whole container directly. Before leaving our factory, we will ensure it haven't any problem, then let the truck leave.

• On the wooden case, we will mark the symbol that need the workers notice.

• When have fixup the wooden case in the container, we will gaze at the driver make the seal for the container, then only the customer can open this container.