Established in 2006 and with ISO9001 & ISO14001 certified, Qihan Technology Co. Ltd. possesses three operating bases in Shenzhen: headquarter and marketing sales center in Futian District, and automatic manufacturing center covering 10,000 SQM located in Guangming District. Qihan owns Qihan, Donkey, Sanbot three brands. Qihan cctv majors in IP camera, AHD camera, HD SDI camera, NVR, AHD DVR, etc. Donkey majors in high level consumer robots including clean robot, intelligent scooter bike and advanced mobile accessories. Sanbot is the top brand majoring in high-tech domestic and commercial service robot for high-end markets.

With 600 employees totally and more than 100 experienced R&D engineers, Qihan invests over 10% sales amount to technical R&D annually. To meet customers’ higher requirements, Qihan introducted ERP management system and Motorola “6 Sigma” quality management system in 2008. Because of the high investment, Qihan keeps high growing speed at 30 % CAGR.

In order to better serve our customers, Qihan not only operates five online B2B and B2C platforms, but also attends more than 20 global offline fairs yearly. Qihan set official marketing channels in 80 countries & regions and products are sold to over 150 countries & regions to meet over 100 million people’s requirement.

Please contact the dealer/ retailer/ e-tailer/ system integrator or the distributor where you purchased the unit. They can help you to order the parts.

2 . I bought a refurbished QIHAN device but it is dead on arrival (DOA), what should I do?