1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.

2. All returned items MUST BE in the Gonnawin original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.

3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction. OR, you may choose to have a replacement.

4. We Gonnawin will bear all the shipping cost if the product(s) is (are) not as advertised.

1. 12-months manufacturer's limited warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-months warranty.

2. Defective items MUST BE reported and returned within the warranty period (and in the Gonnawin original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.

It is impossible to address issues if we do not know about them. 

Shenzhen Gonnawin Technology CO., LTD. is a professional manufacturer that's dedicated to serving you with fast delivery, flat rate shipping and reasonable prices. Gonnawin offer all kinds of cables and adapters: HDMI cable, displayport cable, USB cable, data cable, VGA cable, DVI cable, AV cable, power cable, sata cable, USB hub, card reader and other computer or mobile phone accessories, custom cables built to your specifications, and great customer service. 

Let's take a quick look at Gonnawin here:

1. Is the price negotiable?
- Absolutely! The more quantity you ordered, the more discount will be ensured.

2. May I take some samples to test before placing the order ?
- Yes. But you have to pay for the samples, sample costs are refundable upon your next bulk order though.

Free samples could be provided if you have offices in China and in circumstance that you really want to build a long-term business relationship with us.

3. How long will you make shipment after payment is done?
- Normally, after the deposit is confirmed, the delivery date would be as following:
A. 3-5 working days for 100PCS-499PCS;
B. 5-7 working days for 500PCS-2999PCS;
C. 7-10 working days for 3000PCS-4999PCS;
D. 10-12working days for 5000PCS-10000PCS.

4. What price terms can you offer?
- EXW, FOB, CIF etc. as you request.

5. Can we pay you a visit ?
- Sure! You are welcome anytime.

Why choose Gonnawin:
1. Your inquiry related to our product & price will be replied within 8 hours.
2. Well-trained & experienced staff are to answer all your inquiries in English or other language.
3. Working time: Around-the-clock, Monday to Saturday (UTC+8).

4. Your business relationship with us will be confidential to any third party.
5. Good after-sale service offered. Any more information is needed pls free feel to contact us.

We have many other cables as follows, please feel free to contact us if you want.