• The Sales Department will forward the customer complaints to the QC Department after initial recognition of them, and to follow up the progress;
• The QC will make out a "Correction and Prevention Notice" form and carry on leading handling; the related departments will review and analyze problems in accordance with Customer Complaints and propose appropriate measures for improvement. If necessary, there will be a meeting for full discussion.
• After confirmation of QC supervisor, the manager or above personnels will check and authorize.
• After approved, the sales staff will be responsible for faxing or emailing to the customers, and follow up.
• Customers complaints are usually completed within a time limit of 3 days; if special ones, we deal with according to customer requirements.

About us:

• Dongguan Zhonggu(Anma) Metal Hardware Co., Ltd. is a professional manufacturer of precision electronic screw, self tapping screws, rivets, automatic lathe turning parts, joint pins, nuts, washers, non-standard screws, etc, which are mainly produced based on the National Standard (GB), the United States standard (ANSI), the Japanese Standard JIS, the British Standard (BSW); the German standard (DIN) and the International Standard (ISO), and customized non-standard fasteners are also welcome according to customer needs.
• Our products are widely applied in many fields and industries covering the machinery equipment, computer electronics, optical instruments, communication technology, furniture, appliances, sports equipment, medical equipment, chemicals, sheet metal, air conditioning equipment, motors, outdoor guardrail, display stands and many other industries and are exported overseas in Southeast Asia, Europe and America, the Middle East and many other regions and countries.
• Our company covers an area of 6,000 square meters and is well-equipped with advanced automatic lathes, CNC lathe, instrument lathe, cold heading forming machine, rolling machines, related auxiliary equipments, etc. We own great strength in productive technology, professional sales and service team, advanced quality testing instruments and equipment, and strict engineering quality control systems and processes to ensure that each product can meet your requirements.
• We are highly concerned about environmental protection and sustainable development, and all our products meet ROHS requirement and with ROHS testing report. Our company also passed the ISO international quality management system certification,  to guarantee effective control and traceability of the quality of products in the manufacturing process.
• Our values are: customer value, action consistent with words, pragmatic and enterprising, cooperation and win-win! We sincerely welcome our customers, new and old to work together and create greater development !