1)Warranty: One year. 

2)Manual book: Detail instruction book with clear drawing will be provided to tell you how to install and operate the machine.

3) If customer's technicians come to Guangzhou and visit our factory, we can train the customer's technicians to operate and install machines.

4) It is possible that customers need our technicians to install and train customers operating machines in their country. We have technicians who have been to many different countries to work.

5) If you are interested in our products, please contact us. We would be very glad to provide service for you.

1.  Q: Can the power supply be single phase?

 A: Single phase electricity is not applicable. It need the industrial supply electricity for the whole plant, that is to say it needs 3 phase electricity, 380~420V/50Hz/3P or 220~240V/ 60Hz/3P, or other types.
For special power supply type, we will design a special motor for you. So please kindly tell me your local industrial power supply when you send the inquiry, we will offer you based on the exact requirement.

2. Q: If this is my first time to invest ice business, what kind of factor I need to prepare for it?
A: Firstly it is better for you to do some marketing investigation  to decide how big capacity machine you need to invest. Secondly you need to check that if there is clean water and power supply for the machine. If the power supply is not stable, many customers consider to equip power generator. As for water, it is better to equip water treatment to make pure water, filling inside machine to make ice.

Water treatment to pure water → ice machine to make ice  → digital scale and sealing machine to pack ice bags  → cold room to store ice

3. Q: Do you make testing and commissioning before you deliver the machine?
A: Yes, all of our machines will be tested and commissioned at least 3 days to ensure sufficient output and stable performance before delivery. When you get the machine, you just need to  connect water and power to make ice.

4. Q: As for the edible ice making machine, which one is more popular, tube ice machine or cube ice machine?
 A: The popularity depends on customers' habits. And both our cube ice machine and tube ice machine have a good marketing. According to our marketing experience, customesr from Southeast Asia and South America  prefer tube ice; and customers from Middle East countries prefer cube ice.