--Return Policy: Please contact us within 48 hours upon your receipt of the item(s).

--The refund will be rendered once the items are sent back in original condition.

--No refunds/exchage to hair being installed, cut,dyed,washed or damaged or processed.

Please understand,thank you.

--ODM/OEM is available.

1. Q. How do I place an order?
A. You can send email to us; we confirm the quantity, description and order availability.

2. Q. What payment methods do you accept?
A. we accept West Union, T/T and .

3. Q. What kind of packaging do you use?
A. Generally, We use our own designed package. Inner package we use plastic bag, Outer package we use standard box or shipping bags. We also accept customized packaging.

4. Q. What kind of delivery methods did you have?
A. We use different express-mails, such as UPS, FedEx, and also DHL as our method of express shipments.

5. Q. Can I return this cosplay wig if they are some quality problem?
A. We will offer a refund to undamaged, unused hair within 7 days of receiving your order. Please ensure your order details are correct before submitting your order.

6. Q. How long will my order take to arrive?
A.Generally delivery time within 3-7 working days after payment. Customized service determined by the order quantity.

7. Q. Why do my shipments get delayed sometimes?
A. Delay in shipments may be due to one of the following reasons:
(1) Unpredictable Local Climatic Conditions (Rain/ Storm)
(2)Due to Festivals and National Holidays
(3)Express company's fault. 

8.Q. Do you offer wholesale pricing?
A. Yes, We are Professional Manufacture; wholesale pricing is available if your order quantity is more than our minimum order quantity.

9. Q. How will I get this cosplay wig or extension?
a) Place an order through email formally.
b) Make the full payment through different modes of payment.
c)Get the hair through air courier services like UPS, DHL, and FedEx.