1.All parts from us warranty time is 12 months .
2. We guarantee that each unit is tested carefully and works very well before shipment. We strive for 100% customer satisfaction on every sale we complete.
3. During the warranty period, we can repair or replace the defective unit for free, after the warranty time, we repair the defective unit and charge part cost.
4.When you receive the package, please open and check it before signing, if it's damaged, ask a "Damage proof" from the delivery company.
5.Any query,please contact us by email or Trade Manager, emails will be responsed within 12 working hours

About Chestnuter

At Chestnuter, our mission is to be a consuming electronics solution company that inspires and fulfills the smart future’ Needs and wants.Our unlimited passion for audio and video technology, content and services, and relentless pursuit of innovation, drives us to deliver ground-breaking new excitement and Enthusiastic ways that only Chestnuter Can.

“Empower Screen and Enlighten your Dream”

Chestnuter is an industry-leader in bringing cutting-edge digital signage technologies to All over the World. Chestnuter has steadily become the brand of choice of the discerning advertising player Kiosk & all in One P.C consumers in globally which has one of the fastest growth rates in Electronic device consumption. Chestnuter’s expertise in bringing latest technology innovations at a price which defines 'value-for-money' is the hallmark of its success. This focus on innovation is the key attribute to the brand becoming the first choice Electronic Devices for over all the world customers.

Chestnuter has successfully grown to become a multi-national manufacturer with factories in Different Parts of china and Hong Kong Electronic products are designed and manufactured to meet global requirements. We seek global solutions to ensure economies of scale in production that result in higher quality, low cost and superior cost effectiveness. Chestnuter invests heavily in state-of-the-art manufacturing . Our manufacturing facilities around the world are equipped with the extensive capital equipment needed to minimize manufacturing costs while maintaining quality of the highest standards.

1. What is the MOQ(Minimum Order Quantity )?
For new customers, they can place a trial order to test the product’s quality and the sales in their markets.

2. If the voltage and plug of your product will come with my standard?
We will confirm Voltage and plug with customer and produce machines as the customer’s request.

3. If your company can custom product as my required and put my logo on?
All of our product are designed and customized as required including color, print, pattern and logo.


 4.If your company will send engineer to my country for technical problems?
With many years manufacturing and exporting experience we have gained rich experience for malfunction of machine.,we can put an end to these malfunction.If there is any problem our technicians will handle you a solution in details,insert related instruction photos,make you clearly!

 5. Lifetime of your product?
It’s according to the maintenance of product, generally speaking it’s about 3-5 years.

7. If your company can provide interpreter for us?
Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.

8. If your company can help me to reserve a hotel if we come to visit your factory?
Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.

9. How about malfunction?
Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.

10. How long will it takes to deliver goods from china to my country?
As for the time different port is different. Generally speaking it’s about one month by sea,3-7 workdays by air.

11. What HS Code for your products?
A: 8531200000 LCD ad player (LCD video display)