FAQ:                                                 

Question 1: Are you a factory or a trading company?

Answer: We have our own factory, providing one-stop service from R&D, production, packaging &delivery and after-sales service.

Question 2: What’s your main business line?

Answer:  We specialize in LED Stage Lighting, LED Commercial Lighting, LED Architecture Lighting, such as par light, moving head lights, flood lights, effect lights, wall washer, battery& wireless lights etc.

Question 3: Do you have any certificate for your products?

Answer: We always pay attention to QC, all of our product passed CE and RoHS test.

Question 4: Can you export independently? Or you need agents for exporting?

Answer:Independent import and export license is available.

Question 5: What about your sample order policy? Can I have trial order first?

Answer: Usually we sell based on MOQ 50 pieces, but can do sample orders if it’s the first transaction and clients should bare the freight. If samples work out, welcome to place regular order in the future.

Question 6: How long will be the lead time?

Answer: That depends on your order quantity. Normally we say 15 to 40 days.

Question 7:About payment terms?

Answer: T/T, 30% in advance; 70% balance before shipment.

Question 8:  What about the warranty? How can I do if lights are broken?

 Answer:We offer one year warranty. Please send us the picture or video of problems. We will confirm it and send suitable parts to you.

Question 9: What if I want my own brand on the lights?

Answer: OEM or ODM is acceptable.

Question 10: Can I visit your factory or have inspections before shipment effected?

Answer: Sure. The factory is located in Huadu district, 10 minutes away from Guangzhou Airport. Welcome to visit our factory so that you can have a general picture of TOPLED.