A. Order service
         INQUIRY - QUOTATION - AGREEMENT - ORDER CONFIRM - PROFORMA INOICE - DEPOSIT PAYMENT - PRODUCTION - BALANCE PAYMENT - DELIVERY - DOCUMENTS DESPATCH - GOODS COLLECTION - INSTALLATION - OPERATION - FEED BACK.

1, We are ready to serve you 24 Hours A Day 7 Days A Week! 
2, We offer you our product catalogue, specification, prices, and other information according to your inquiry.
3, We issue you the proforma invoice after you confirm the order model, quantity and other requirements.
4, We start to work on your order after the payment.
5, We produce your goods and test them 100% in the test room , and all products will be double checked by leakage detector before loading.
6, We pack the goods carefully with the best materials and arrange the goods delivery to you according to your requirement.
7, We send you the invoice, packing list, bill of lading and other shipping documents for you to collect the goods.

B. Payment service
1, T/T
2, L/C (for container order only)
3, O/A (for reliable buyer only)
4, Western Union,Paypal, Escrew (for sample order & parts)

C. Technical service
1, We calculate the capacity and recommend the best models.
2, We design and develop the new products according to your requirement besides our standard products.
3, We supply you the professional refrigeration technical support and electronic technical support for your installation, debugging and operation.
4, We supply the spare parts and technical support in & after the warranty time.
5, We supply the training course to your workers at our factory if you need.

D. After-sales service
1, Technical support for your installation, operation and maintenance. 
2, One year’s warranty, and you can pay for extended warranty.
3, Spare parts and technical support at most economic prices after the warranty.
4, Update you the latest products information and price adjustment every year.
5, Old customer discount will be available when you order the products again.

E. Customized service
1, OEM service
2, ODM service
3, New product R&D service
4, CKD & SKD

1. What is your product range?
1) Dehumidifier for swimming pool.
2) Heat pump for swimming pool.
3) Heat pump for house use.
4) Air cooled chiller.
5) Energy/heat recovery ventilator.
6) Customized refrigeration & ventilation products.

2. What advantages do you have?
1) More than 10 years experience on refrigeration products.
2) Strict QC control system for perfect production direction.
3) Strong Research and Development ability for new products.
4) Complete equipment and facilities offer large production capacity.
5) Take care service from the sales to technician offer reliable support.

3. How about the product quality ?
1) Our products are designed and produced completely according to European standard, which are oriented as high efficiency and high quality.

2) We have applied the CE, CB & ROHS certificate for our products and get the good technical test report from the Intertek, who is the international famous third party test institute.

3) All our products will be tested 100% during production and will be double checked by leakage detector before loading

4. Why choose a heat pump to heat my swimming pool & spa? 

A heat pump allows you to heat your pool or spa economically. Depending on energy costs, an ALTO heat pump can save you up to 80% over propane gas, 50% to 70% over natural gas, and over 600% against electrical resistance heaters. This is the reason why thousands of customers choose a heat pump to heat their pool, rather than alternative types of heaters.

5. How does a heat pump heat the pool & spa water?
A heat pump simply moves heat from the air and transfers it to the pool & spa water. A heat pump uses a refrigeration cycle exactly like your refrigerator or air conditioner uses. A proven safe, economical and very trouble-free system.

6. How long will it take to heat the pool & spa?
The initial start-up heating time will differ, depending on the size of the pool, the air temperature at the time that you are trying to heat your pool. And some other considerations affect the time also, such as Pool location, Indoor or outdoor pool, surrounding water table level, windy exposed site or sheltered, desired pool operating temperature, required season to use the pool, whether the pool is covered when not in use and at night, whether it is equipped solar or thermal cover. However, once your pool reaches the target temperature you, the run time can be as little as only a few hours per day.

7. How to reduce heat lost of my pool?
Your pool's heat loss is directly related to the pools surface area due to evaporative heat loss. By using a pool cover your operational cost of using a heat pump can be cut by more than 50%. It will also reduce evaporative loss of water out of your pool.

8. Is it difficult to install a heat pump?
Not at all, the heat pump needs a solid concrete base or can be laid on paving slabs. The unit then needs an electrical supply and it is best to get a qualified electrician to install this. And then you only need to finish the plumbing connection with your pool. Please note the heat pump should be installed after the filter and as the last item before the water returns to the pool.

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