Technical parameters

Quality control

1. Skilled and strict Quality Inspection Team is available during the material purchasing and production procedure.

2. All finished machine are 100% strictly tested by our QC department and engineering department before shipped out.

Payment:

T/T (Bank transfer), Western Union, Papal, Escrow etc. 30% in advance and 70% before shipment.

Delivery time

It's up to the real quantity. We have enough inventory, so, less than 5 sets machine can be prepared within 3-5 working days.

Privacy:

None of your personally identifiable information ( such as your name , address , email address ,bank info ,etc ) will be disclosed or shared with any third parties.

 Contact:

All of your inquiries or questions or ask-helps will be answered within 12 hours, even in holiday. Also, please feel free to call us if you have any emergency questions.

1. Customized and OEM orders are welcome due to our aboundant experiences.

2. All the OEM services are free, customer only need to provide us with your logo drawing, function requirements, colors etc.

3. No MOQ required.

1. 12 months warranty for this fiber laser marking machine.

2. Customers will be fully trained for the operation the machine and general repair skills after the order confirmed.

3. Skilled engineer will help customer to solve you problem by Alibaba TradeManager, Skype,Telphone,Email etc in time when problem appear.

4. Provide life-long paid maintenance after the warranty period.

1.The first layer of packaging is plastic transparent film.

2.The second layer of packaging is 2.3 cm of white foam.

3.The machine must be fixed by small pieces of wood and screws.

4.The third is the standard export wooden case.

1.Send us enquiry

2.Discuss you need,requirement,price and etc.

3.Kindly advice you visit our factory in our first order.

4.Pay the 30% earnest money and sign the contract.

5.Pay the rest 70% money within 7 days before the shipment.

6.We'll send the machine to you specify shipping agent.Ps:We will take pictures to show you and your shipping agent how the mahines are packaged and the shipping condition.If the condition is not good, you can refuse to receive them.

Our Company

South Korea Branch Company

Trade Show

1.Q:Will you charge us any fee during the warranty period when we need maitenance? --Fee during warranty period

    A:Buyers need to pay our engineer's travel expenses. But free the machine accessories.

2.Q:Do you provide good service after the warranty period? --Service after warranty period

    A:Yes,we provide paid life-long service after the warranty period. But buyers will be asked to pay the accessories and the engineer's travel expenses. 

3.Q:Can I contact you in any time when I need your help? --Any time ready for serve

    A:Of course you can. You can contact me by skype,Alibaba trademanager,phone or email. And please call me by phone during 20:00pm-9:00am to Beijing time.

4.Q:What should we do when our machine doesn't work? --When problem appear

    A:Plan A:1.Contact me or our service team. 2.Tell us what the problem with your machine.Send me the pictures or video to show me what wrong with your machine. 3.Our service team will make a video to show you and tell you how to repair your machine.  Ps:This plan just fit the non-serious condition. And this will save you the travel expense and other fee of our engineer.

       Plan B:1.Contact me or our service team. 2.Tell us what the problem with your machine.Send me the pictures or video to show me what wrong with your machine. 3.Our service team will discuss your case. 4.Our service team will decide how to repair your machine.5.We'll tell you to book flights ticket or pay the travel expense. 5.Our engineer  set out with the right machine accessories after the flights ticket prepared.

5.Q:What should we pay when your engineer reached us? --Fee for repair action

    A:Besides the round trip teckets,the buyers need to responsible for our engineer's ordinary working dinner and accomodation.

6.Q:How long will your engineer stay in our company? --Time for repairing

    A:Normally,3-5 days.

7.Q:If I can ask your enginner to proform the re-training during the repairing period? --Retraining available

     A:Yes.Our engineer will re-training your employee free.Please learn it serious to save money in the future.Ps:Our engineer can speak English.

8.Q:What should we do if your engineer do not repaired the machine within 5 days? --Others

    A:Normally,this will not happen to our skilled engineer. Just in two cases this will happen.1.The problem is not clear when you told me and thus our engineer bling the wrong machine accessories.2.You have new require about the machine, such as you need to mark log on a new kind of material and need our engineer provide the perfect operational date. If not in these two cases,no extra charge.

More Questions? Please Contact Me!