Q1: How do we place an order?

A1: Please kindly send us an email specifying the item, quantity, color or other specification to place an order.

Q2: How do we make the payment?

A2: We accept Paypal, Western Union, TT. Please do only pay to the official account authorized by Sellot.

Q3: What's the delivery time?

A3: The delivery time is normally 3-7 working days after payment.

Q4: How would the goods be shipped?

A4: We ship via DHL, UPS, TNT normally.

Q5: Is OEM/ODM available?

A5: Yes, it's available. The OEM MOQ is 500pcs. For details, please kindly contact the sales persons.

Q6: What's the warranty for the purchased items?

A6: Warranty for ecig MOD is half a year (6 months), and 3 months for E-cig accessories.

Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.

If you want to exchange the items received, you must contact us within 10 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.