1) Your inquiry will be replied in 24hours.

2) Well-trained and experienced staffs to answer all your enquires in fluent English.

3) OEM&ODM, any your customized lightings we can help you to design and put into product.

4) Distributorship are offered for your unique design and some our current models.

5) Protection of your sales area, ideas of design and all your private information.

Q: What are the payment methods does Lusta LED accept at present?

You can pay by T/T in advance, Paypal and Western Union. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we may contact you by email or by phone.

Q: What is the lead time after placing the order?

Usually, lead time for common orders is 5-7 working days while 10-12 working days for large amounts of goods. However, it would depend on our production line schedule and the complication of the items.

Q: What is the delivery and shipping?

Delivery will be made to the address specified when you complete the order. Usually, we send the shipments in EXW term. However, the terms of FOB is acceptable which depends on the preference of clients. We use Express (DHL, UPS, FedEx), Air Transportation and Sea Transportation to deliver our goods. Customers can choose alternative delivery methods.

Q: What is the replacement policy / guarantee?

We have a minimum 2 year replacement warranty for all products. 

If you have a fault within the warranty period, please return the faulty item to us including a copy of your order/receipt/commercial invoice or at the least quoting your name and order number and we will send a replacement free of charge to you. In this case you have to pay to send the faulty item to us; we pay our postage costs to send the replacement. A more easier way is that you can provide evidence to show the faulty item, such as a series of photos with our item number, unabridged video clip, etc.