after-sales service.

a. For our machines, we will provide some spare parts and easy broken parts free of charge when delivering.

b. We will have one year free warranty period. During warranty period, if there is any malfunction for the machine, we will try our best to solve the problem within 24 hours. If there are some spare parts needed to be replaced, we will provide the spare parts for free. Beyond warranty, we will charge the cost price for spare parts. We provide technical support for our machines for life-long time.

c. We can provide installation and maintenance service at your place if you need. 

1. Can your machine meet our needs well?

After receiving your inquiry, we will confirm your packing material, packing volume, bag size, packing speed and precision, and any other requirments, and then give you the proposal according to your specific requirments. Every machine is customized to meet your needs well. 

2. Are you factory or trading company?

We are the factory, and especially R&D, manufacture and sell various packing euipments. We have engaged in the packing R&D and production over 10 years. 

3. What's your payment way?

T/T by our bank account directly, or by alibaba trade assurance service, or by West Union, or in cash

4. How can we make sure about the machine quality after we put the order?

Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in Guangzhou. 

5. We are afraid you won't send us the machine after we send you the money?

Please note our above business license and certificate. And if you don't trust us, then we can use alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality. 

6. Why we should choose your company?

We are professtional in packing machines over 10 years, and we provide better after-sales service. You guarantee no risk for our deal.