Pre-sales

1.Customers can open Chengming company website for inquiring the relevant information.

2.Customers can go to the Chengming sales department for knowing detail information by telphone, e-mail, fax or other methods.

3.Chengming company arranges full time customer manager for customers, offering detail introduction and engineering technology solutions.

4.Can arrange customers nearby investigation of Chengming products service condition.

5.Chengming company customer service engineers go to customer work-site for assisting in the design and provide a feasibility plan.

Sale-in

1.Can directly go to the customer work-site or Chengming company for investigation, negotiation and signing a contract.

2.Providing.foundation drawings of the equipment and on-site guidance, timely answer customer technical problems encounterde in the construction.

3.According to the contract requirements of the quality, quantity, delivery on time.

4.Can consigning shipment for customers.

5.Customer service engineers can go to the work-site to guide the installation, commissioning, training operators, to achieve customer satisfaction.

After-sale

1.Paying a return visit regularly, to know the equipment service condition.

2.In the warranty period, receives the customer breakdown telephone, within 2 hours to provide solution, if need the expatriates, within 48 hours to arrive at the work-site, to assist in troubleshooting until return to normal production.

3.Ensure timely supply of high quality spare parts.

4.For the customers whom use Chengming products, we will give life-long technical service.