Q. What are the terms of payments you offer?

A.Payment of the goods should be set in USD or RMB on the basis of goods exchanging. Payment of T/T, Western Union, Escrow, cash etc. would be accepted.

Delivery

Q: Which courier company do you use?

A.We use EMS, DHL, UPS, DPEX etc. Buyer can choose the desired shipping method when ordering.

Q: I haven’t received my goods yet some days later after my payment

A.You can check the logistics status by the tracking number we informed you in the email or in your account on the above website of express company to see where the parcel is, or you can contact us.

Customer Service

Q. How is the after sales service?

A .huge team which is in charge of after-sales service, also a service hotline dealing with the complains and feedback s from buyers.

China working hours 9:00-18:00 Monday-Friday online service to help buyers solving problem.

Buyers updated market information regularly.

Q. How to apply refund?

A..Once the PI has been confirmed and ordered goods are ready, a refund will not available for a canceled order. But a refund would back to you in time the case that we could not offer the products required in stock due to the shortage or unavailability.

Q. Can I come visit your showroom and shop?

1) Welcome to visit our office and shop directly before establishing long-term business relationship.

2) We'd very like to help you book the hotel and pick you up from the airport, or the railway station. Please inform us if you have any scheduling in China.

3) Many clients from USA, UK, Germany, Saudi Arab, France, Russia etc has paid a visit in our showroom, so now, is your turn?