Q: Is HIKITCH Company able to help with my business?

A: HIKITCH Company's main job is to offer customer full commercial kitchen solutions. We provide variety of high quality kitchen equipment, kitchen draft designs, prompt delivery, timely after-sale service etc.

Q: Since I'm very busy and not familiar with cargo transportation by sea shipping, could you arrange shipping and let me just wait for receiving my order at home?

A: Yes, sure you can. We’re able to arrange every aspect regarding to your order: kitchen design, equipment supply, shipping arrangement. You may just relax and wait for them to arrive at home.

Q: Do you have requirements on MOQ?

A: It depends. Some products have and some no need. For final order quantity reaches bulk shipping, you’re welcomed to place flexible order combined with some big quantity products and some with small quantity. For kitchen project, there’s no MOQ requirements for sure.

Q: What about your payment terms and production lead time?

A: T/T, cash, western union, paypal and L/C are acceptable for us. 3-7 days for single stocked goods, 10-20 days for bulk cargoes and 20-30 days for container shipment.

Q: What if I find any defective products when I receive my order?

A: Generally speaking, there’s no damage since the product and packing is strictly managed and controlled before shipment. If some damage occurs due to transportation, please take photos keep the proof and contact our staff in time, we’ll be happy to be of your service at any time.

Q: How long is the product warranty?

A: We offer one year product warranty after the shipment. In case you need to replace some accessories after it works for several years, it’s all right with us, just contact our staff at any time.

Q: What if I could not find the kitchen equipment on your website?

A: Kitchen equipment on our website is updated from time to time. If you could not find suitable item for your special needs, please just contact our staff, we’ll listen to you and find out the most suitable products for you.

Q: Do you have distributor policy?

A: Yes, we do, for some countries and regions we have and will be going to grant region distributors. Please contact our staff for details.