Imatec Always Pack the Products in strict way to guarantee delivery safty. Please refer to the following process:

As a manufacturer, Imatec provide clients with all series of inkjet media and ink cartridge for your wide Format Printers, all your demands can be find here,

iPF Ink Tank for Canon	Ink Cartridge for HP	440ml Eco Solvent ink	CISS for Roland/Mimaki	RC Photo Paper

Q: How can I confirm what kinds of ink I should buy?

A: Check the following 3 steps:

(1) What is the brand and model for printer and print head?

(2). What material would you want to print on?

(3). What is the whole printing process flow?

Q: How about the goods package? If the customized OEM packing & logo accepted?

A: Yes, sure! We supply normal OEM packing for free. You need just inform us your logo & packing information in details. We will do it for you.

Q: Is it safe for the bottle (inks & ink cartridge) during the shipping delivery?

A: Do not worry, we will do enough safety testing before shipment, and all the bottles with aluminum sealed shim

Q: How much the freight would be?

A: It depends on your area, we used TNT/FedEx/DHL for bulk service, but the discount will be available.

Q: Is there any discount for large quantity?

A: Yes, definitely. It will be depending upon what you ordered, and how many it is ordered. Our discount support is always existing for you

Q: What is the lead time for delivery?

A: Usually 7 - 8 days after payment (deposit). This time includes production time, and testing time before leaving factory.

Q: Is there any policy for the problem goods?

A: Yes, if the quality problem caused by us, please contact with our sales directly, and we will take all the cost, and replace you new one; if the product problem is caused by customers, then customers will take the costs for new one for replacement. We don't accept any unreasonable return back.

Any product-related questions please consult our sales or technician. We'll try out best to help you out.