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Q1: Hong long is the lead time after we placed the order?

A: It depends on the quantity you purchased, details as follows:

a. quantity ≤10 PCS, we can ship out the goods as soon as payment received.

b. 11 PCS≤Quantity≤199 PCS, we can arrange to produce after contract signed and deposit received, and then ship out the goods in 7-15 days.

c. 200 PCS≤Quantity≤1000 PCS, we can arrange to produce after contract signed and deposit received, and ship out the goods in 15-20 days.

d. Quantity more than 1000 pieces, we can arrange to produce after contract signed and deposit received, and ship out the goods in about 15 to 30 days, it may change occasionally.

Q2: How is the payment methods?

A: It depends on the type of your order, we divided in two conditions as follows:

a. we charge 30% of the payment for sample orders, full payment paid when contract signed. We pay back the extra money we charged on the very product when the very product ordering quantity more than 200 PCS among the sample order.

b. For normal orders, 30% of deposit pre-paid when contract signed, we ship out the goods when the balance paid off.

Q3: Can I place a customize order?

A: Sure, we can accept customize order but order quantity has to be more than 300pcs, we can pay back the first piece of sample fee when the sample order was confirmed. Details as follows:

a. Customer wants to change the photoelectric parameters (The driver can be designated by the customer): If confirmed by our R&D engineers, it takes about 2 working days to evaluate, we can work out the first sample in 15 days, and it charges RMB1500 for the sample. Anyways, it depends on the reality.

b. Customer wants to change the color of the frame material and logo: when we confirmed the requirements with the customer, we can work out the sample at a standard lead time plus 5 working days, and it charges RMB500 for the sample.

c. Customer wants to change the shape of the frame material: If confirmed by our R&D engineers, it takes about 2 working days to evaluate, we can work out the first sample in 20-25 working days, and it charges RMB2000 for the sample. Anyways, it depends on the reality.

Q4: How long is your product warranty?

A: 1. We can guarantee our LED panel lights for 3 years, calculate from the date of delivery.

2. The longevity of our LED panel lights can extend to 10 years if you use it 8 hours a day, light loss less than 30%.

Q5: Other companies mostly guarantee for 2 years for their panel lights, why you can guarantee for 3 years?

A: There are two reasons why we can guarantee for 3 years:

1. our company panel lights improved a lot in the structure and heat abstraction design, it's good on heat abstraction and very light, we take the lead in the industry, and we obtained several patents for our products.

2. We customize the driver according to panel lights, and filled with heat abstraction material inside, we can keep the temperature of all the inside parts under 25 degrees when the driver is in full running, greatly lengthen the longevity of the driver.

3. Customer can choose other brands of driver as long as it adapts to our panel lights parameters.

Q6: How to deal with it if I found there’s a quality problem during my use?

A: 1. You can send it back to our company and we can change or repair for you for free if the goods is under our warranty. And we can ship out the repaired goods in 5 days.

2. The warranty period extends for 6 months for the repaired goods.

3. If there is a problem when the warranty is expired, we can repair or change for you at a certain price.

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