Contact Us!

Whether you're having a problem with something you bought from us, or just have some questions, we're happy to help. Whenever you have a question, just head over to support at  to get in touch with our team.

We do our best to get back to you as soon as possible and offer email service Monday-Saturday. You should receive a response in 24 hours. We also schedule phone support sessions as needed. Start a ticket with us, and if we can't resolve it quickly via email, we'll be happy to talk to you.

Warranty, Returns, and Replacements

Wanhao products do not carry a long-term warranty. Returns are possible only on unused items, within 7 days of receipt. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll work with you to get your printer running again.

Special Ordering Requirements

If you're unable to place an order directly on the Alibaba Express, need to use a purchase order, or have any other needs, please get in touch with us so we can help you.

Product Structure-- 3D printer

3D printer