After sale service

 1. Guarantee: One year, from the date equipment arrival
2. Upgrade free for one year
3. If open machine and change the software language, we are not warrant

Shipping Time

1 business days for order processing after received the payment.

About 3 -5 business days by DHL and UPS,
About 2 to 5 days by UPS and EMS,

About 15-30days by HK POST AIR to Worldwide
Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding.

Dear customers

If your place belongs to DHL or UPS remote area, please tell us in advance and please support our job to 

pay some extra remote fee. Thanks for your understanding.

Warm Attention please 

1. We have much experience on customs clearing , please tell us what is the best price for declared

Value on the invoice , so that you can avoid to pay high tax .

2. As far as we know , FRANCE ,BRAZIL and TUREY have strict import policy .So if your package is going to those country , you must quite familiar with the policy and tell us what should we do . If you are from Brazil , you must provide your CPF NUMBER(TAX MUMBER)to us .

Customer from France, TURKEY,BRAZIL , BELARUS,RUSSIA,you’d better choose HK Post , Fedex or EM

Feedback

Customer is always FIRST

1. We care about our valued customers and understand the concerns and frustrations you might have , and will try our best to resolve the iussues.. We strive to answer all emails as quickly

as possible , but due to high volume it may take time for us to reply. Thanks in advance for your patience !

2. Contact us frist before leaving a negative , we will find a Solution to meet your requirement and enhance the satisfaction.

3. Due to some ISP SPAM filter settings , you may not be able to Receive our replies; if you have problems receiving our emails , you May need to use a different account to contact us.

4. If you are unsatisfied with the item for any reason within 3 days of item receipt , you can return it for a refund(deduction gthe shipping)

Return Policies

If you have a defective item , you want to return or Discount. Please contact us within 2 days from you Receive the shipment. All return items must be returned with it’s Original packaging and accessories. Customer is responsible for shiping charges on Returned items. We will refund the money to you when we get the return items. Or replace item for you .

Contact Us

Our office hours are 24hours 7 days online service

And if nobody answer you online in time sometimes,do not worry.leave us a message or write down your desires,we will contact you as soon as possible.