Service---Customers is the first!

1.Pre-sale services:  

Act as a good adviser and assistant of clients; enable them to get rich and generous returns on their investments.  

(1) Select equipment model;  

(2) Design and manufacture products according to clients' special requirement;  

(3) Train technical personnel for clients;

2. Services during the sale:  

Respect clients; devote ourselves to improving the total value of clients.  

(1)Pre-check and accept products ahead of delivery;  

(2)help clients to draft solving plans.

3. After-sale services  

Provide considerate services to minimize clients' worries.  

(1) Assist clients to prepare for the first construction scheme;  

(2) Install and debug the equipment;  

(3) Train the first-line operators on site;  

(4) Examine the equipment regularly;  

(5)Take initiative to eliminate the troubles rapidly at site;  

(6) Distribute the guarantee fittings door-to-door;  

(7)provide perfect service  

(8)Provide technical exchanging;

Contact  us

1)Can you make the design for the outdoor playground equipment?

A: Yes. We have the design department. If you can provide us the size of your area, our designer could make the design according to your area dimension and your special requirements. Or you can choose the popular designs from our catalog suit for you. 
2)How to maintain and clean the outdoor playground equipment?

A: It is no need to maintain, as our raw material is galvanized pipe and LLDPE plastic, it is UV-resistant, high-strength, smooth surface, and good capability of safety and environment friendly, can be well though under the strong sunlight or the rains. 
3)How long is the warranty time for the outdoor playground equipment?

A: Warranty time: 12 months. Warrant conditions see below:

If any quality problems (except man made problems and under abnormal use) happen during warranty time, for example, crack of plastic accessories, color fading and damage of the iron parts etc.The buyer should inform the seller within 14 days after finding the quality problems.And the buyer should provide the same quality and new accessories free within 30 days. 
4)Do you have any certificate of the outdoor playground equipment?

A: Yes, we have CE, TUV, GS and ISO certificate. 
5)Could we install the outdoor playground equipment ourselves?

A: Yes, many customers installed it themselves, We will provide professional detailed installation and paste the label and take photos.u asap.Any questions please feel free to contact me.