As one part of Chincan Sales Group, each factory has technical support staffs available offering repair and maintenance of the products exported by Chincan. We promise that all of our products will be easily accessible to technical support and manufacturer's representatives who are always ready and able to assist when needed.

Established in 2004, Hangzhou Chincan Trading Co., Ltd. is a foreign trading company authorized by Chinese State Department of Foreign Economy & Trade and General Administration of Chinese Customs, which located in Hangzhou city, Zhejiang province, China.

We are a specialist company committed to exporting laboratory instruments, educational apparatus, medical & hospital equipments. With its superior performance, Chincan instruments are sold well throughout the Americas, Asia Pacific, the Middle East, Africa and Europe. With our excellent service, Chincan Trading has won a good reputation from the market.

Cooperative factories which qualified by Chincan come from many provinces and cities across China. All of them need to be ISO certified, Some products have CE.

Our customers spread all over the world, most products are very popular in Asia Pacific, Africa, Europe and South America,

such as microscopes, autoclaves, shakers, incubators, baths, pH meters, spectrophotometers, pure water systems, balances, pipettes, centrifuges, viscometers, hardness testers, biological safety cabinets, etc. We are doing our best to meet various needs of clients from different countries. 

Q: What after-sales service can be provided by CHINCAN ?

A: The after-sales service of CHINCAN is divided into two parts: technical support and maintenance.

Q: What about the technical support and maintenence?

A: Sometimes users will get some problems when they operate the instruments which are unfamiliar or first time use, users can send us emails or call us about detailed information. We will provide users solution or operation video.

For so many years’ experience, our instruments works well during warranty period. If there any parts are broken during warranty period, we would like to provide spare parts for free.

Q: How to solve the disputes between CHINCAN and customers during the after-sales maintenance?

A: We will be customer-oriented,and make concessions in some principles , we will properly handle the disputes to maximize customer's satisfaction.