Q: What after-sales service can be provided by CHINCAN ?
A: The after-sales service of CHINCAN is divided into two parts: technical support and maintenance. 
 
Q: What about the technical support and maintenence?
A: Sometimes users will get some problems when they operate the instruments which are unfamiliar or first time use, users can send us emails or call us about detailed information. We will provide users solution or operation video.For so many years’ experience, our instruments works well during warranty period. If there any parts are broken during warranty period, we would like to provide spare parts for free.
 
Q: How to solve the disputes between CHINCAN and customers during the after-sales maintenance? 
A: We will be customer oriented,and make concessions in some principles , we will properly handle the disputes to maximize customer's satisfaction. 

Normally all CHINCAN products are supplied with a warranty of 12 Months from the date of shipment. This warranty is entirely dependent on the following conditions: 

1.The following circumstance don't belong to the warranty policy which is Man-made damages caused by improper operations.

2.The instruments must be operated in accordance with our operating guidelines; serviced and maintained on a reg-ular basis in accordance with the terms specified in the relevant user manual.

3. Only approved spare parts should be used in the instruments which bought from CHINCAN and these should be changed on a regular basis as specified in the relevant user manual. Details of the approved spare parts and accessories for eaCh instrument are shown in the user manual or alternatively this information can be obtained from CHINCAN.

Established in 2004, Hangzhou Chincan Trading Co., Ltd. is a foreign trading company authorized by Chinese State Department of Foreign Economy & Trade and General Administration of Chinese Customs, which located in Hangzhou city, Zhejiang province, China.

We are a specialist company committed to exporting laboratory instruments, educational apparatus, medical & hospital equipments. With its superior performance, Chincan instruments are sold well throughout the Americas, Asia Pacific, the Middle East, Africa and Europe. With our excellent service, Chincan Trading has won a good reputation from the market.

Cooperative factories which qualified by Chincan come from many provinces and cities across China. All of them need to be ISO certified, Some products have CE.

Our customers spread all over the world, most products are very popular in Asia Pacific, Africa, Europe and South America,such as microscopes, autoclaves, shakers, incubators, baths, pH meters, spectrophotometers, pure water systems, balances, pipettes, centrifuges, viscometers, hardness testers, biological safety cabinets, etc.

We are doing our best to meet various needs of clients from different countries. 

Our company website:  

OEM 
We have the experience, capability and R&D resources to offer ovens and incubators OEM service.
Once customer provides us with concept information and detailed specifications, we will notify them of the total cost for design, prototyping, and estimated cost per unit before the project begins. 

OEM Service
1. Free logo design, MOQ request accordingly.
2. Outside color, temperature range, shelf adding, etc. Customization is available.
3. Optionals accessories: inert gases inlet valve, vacuum pump, etc.