Frequently Asked Questions 

1.What certificate the machine in your company get?

We’ve passed the ISO9001 Quality System Approval and CE Certification.

2.Do you have price list for optional configuration?

We have various configurations and so many different specifications, so we can’t offer you price list.

Please contact our sales engineer if you’re interested in certain specific configuration.

3.Does your company accept CIF price?

CIF price includes shipping cost of cnc machine which needs to quote according to the different

destination port and various in different months. Please contact us when you have such need.
CIF price also includes marine premium which is 2‰ of 1.1*total amount.

4.What’s the warranty?

Warranty is 12 months which begins from the day when the machine has arrived at the importer’s port.

5.What’s your methods of transportation?

For most countries, we will transport our machine by sea, as for inland countries,

we may use railway or highway transportation. Exported cnc machine is all be packed

by wooden case which can be fixed into a 40 HQ.

6.If the machine is out-of-warranty, how to charge the cost of accessories?

For the out of warranty machine which needs to replacement parts, we will charge

according to the parts quotation. If you have any questions, please email us for consultation.

7.How to define the machine warranty? When did you start timing?

We identify the warranty based on the factory number. Warranty timing counted

starting after equipment commissioning and acceptance. If you have any questions, please email us for consultation.

 After-sales service : We supply spare parts free for 12 months,and supply the technical supporting all the time

(spare parts:Emergency buttons ,control button, travel switch,oil cylinder seals.etc)