Frequently Asked Questions 

1.Does your company accept customized offer, we have special need.

Honty is a company that focuses on research and manufacture of modular cnc machines.

We have a very rich experience and strong machine tool research and development capability.

We are very willing to offer you customized highly-efficient equipment as long as you have certain amount of needs.

2.What certificate the machine in your company get?

We’ve passed the ISO9001 Quality System Approval and CE Certification.

3.Do you have price list for optional configuration?

We have various configurations and so many different specifications, so we can’t offer you price list.

Please contact our sales engineer if you’re interested in certain specific configuration.

4.Does your company accept CIF price?

CIF price includes shipping cost of cnc machine which needs to quote according to the different

destination port and various in different months. Please contact us when you have such need.
CIF price also includes marine premium which is 2‰ of 1.1*total amount.

5.If your engineer come to our country to fix the machine and do some training, how much will it cost?

The cost mainly contain the cost of round-trip flight tickets, board and lodging as well as visa fee.

Staff cost is 100USD/day/person, normally, it’s a two person job. But it will depends for a large

equipment or installation and debugging of the whole line.

6.What’s the warranty?

Warranty is 12 months which begins from the day when the machine has arrived at the importer’s port.

7.What’s your methods of transportation?

For most countries, we will transport our machine by sea, as for inland countries,

we may use railway or highway transportation. Exported cnc machine is all be packed by

wooden case which can be fixed into a 40 HQ.

8.If the machine is out-of-warranty, how to charge the cost of accessories?

For the out of warranty machine which needs to replacement parts, we will charge

according to the parts quotation. If you have any questions, please email us for consultation.

9.What I would do for the machine failure?

If the machine malfunction and users are unable to resolve, please email us for consultation.

Our service department will respond within 24 hours.

10.How to define the machine warranty? When did you start timing?

We identify the warranty based on the factory number. Warranty timing counted starting after

equipment commissioning and acceptance. If you have any questions, please email us for consultation.

11.How long is the warranty period of machine tool?

We commitment to client machines are one-year warranty. For the purchase of the user,

registered as a member in this website, with the factory number of the machine, you can enjoy

extended warranty of 3 months. For details, please refer to membership service.

12.How much does Datan spends on research every year?

Honty uses 6-8% of the sales in research, and will bring new model, new technology to the market.

so many technology is in leading of China and the number of patents is No.1 in china.

13.How long will it take from the air port to your company?

Our company is located inJinan, China, which is 365.4 km from Qingdao. It will take you about 2

hours by coach, 4 hours by high-speed rail from Jinan  to Qingdao
. You can also take a plane from Guangzhou or Beijing, which takes about 2 hours to Jinan by train.

14.Does Honty have maintenance manual and operation manual?

Each  machine leaving the factory will be along with related series or model the English instructions

including maintenance manual and operation manual. Attached documentations may also include

controller instruction, parts instruction you bought(like rotaty table, oil cooler)

customer viewed this also viewed 

 After-sales service : We supply spare parts free for 12 months,and supply the technical supporting

all the time(spare parts:Emergency buttons ,control button, travel switch,oil cylinder seals.etc)